Please use the “inform me when the stock is ready” service on the product page. Arteesol will inform you with a date when items are back in stock. 

We accept payment via Stripe, VISA, MasterCard, American Express, Diners Club, JCB and other US Dollar credit cards. 

Orders may be subject to local duties and taxes. Please check with your country's customs office for more information regarding any possible duties and fees. Customers are responsible for any duties and taxes incurred due to customs. 

Free shipping is available to United States, Canada, United Kingdom, Germany, Italy, France and Spain. Orders shipped to other countries or regions are charged a standard shipping fee of $3.

在我们发出您的订单之前，您将收到一封包含跟踪号的电子邮件。如果您没有收到此邮件，请在线联系我们的客服团队或发送邮件至 support@arteesol.com

Once orders are received they will be processed within 1- 2 working days.  

You will receive an order confirmation email once you have successfully placed an order. After your order is fulfilled, you'll receive an email with a tracking number.

If you are located in the United States, Canada, United Kingdom, Germany, Italy, France and Spain, it usually takes 2-5 business days after the order is placed. If you are in other countries, it will take 10-15 days or more. The exact time depends on where you are located. Please refer to your shipping confirmation e-mail for more detailed information and tracking information. If there are unexpected delays of delivery caused by any unforeseen circumstances, please contact us as soon as possible. 

请在线联系我们的客户服务或发送电子邮件至 support@arteesol.com ，我们将尽快为您提供帮助。如果您的订单尚未处理，我们可以取消或更改您的订单。但是，如果您的订单已处理，我们将无法更改或取消订单。

Customers first. Our team promises to reply to customers within 24 hours (it will be postponed accordingly when holiday), if you do not receive our email within 24 hours, please check if it is your email system that blocks our email (this happens frequently); Besides email, you can also choose your favorite social media to contact us.

We have warehouses in United States, Canada, United Kingdom, Europe and China. All products are shipped from the warehouse closest to you.

Please ensure that the product(s) is returned in the original package and have not been used or washed. Arteesol has the right to decline the return or exchange the product(s) if it has been worn, washed or has exceeded the 30 day return period. 

We will process the refund within 7 working days after checking that the product(s) returned has no problems. With regards to when the refund will be deposited to your account this will depend on the method of payment and the bank. 

我们始终尽最大努力为客户提供最好的服务。如果您需要退货，请通过 support@arteesol.com 联系我们。请确保产品以原包装退回且未被使用或清洗。如果产品已经磨损、洗涤或超过 30 天的退货期限，Arteesol 有权拒绝退货或换货。我们提供免费退换货服务。卖家不承担责任的情况下，退货或换货运费由买家承担。如果您收到有缺陷、损坏或错误的产品，请为损坏、错误或有缺陷的产品拍照，并在联系我们时提供。我们将处理您的信息并回拨产品，同时安排重新发送产品。 

Please ensure that the product(s) is returned in the original package and have not been used or washed. contact us to apply for after-sale service of returns, and place a new order. We will arrange for the new order delivery and please delivery the product once the routine application return process is confirmed. Rahhint has the right to decline the return or exchange the product(s) if it has been worn, washed or has exceeded the 30 days return period. 

We hope you enjoy the shopping experience at Rahhint. If you need to make returns or exchange the product. Please apply for after sales service within 30 days from the date of the receipt. 

We don't accept returns or exchanges without the original packaging. Please make sure you keep the original packaging before you apply for our return or exchange services. 

Please get in contact with us by email at support@arteesol.com . Apply for after-sales service and get in contact with our team. We can only amend information for orders that have not been dispatched. If your order has already been dispatched, we cannot amend the information. 

We will send you the return address by email after the after-sales application has been confirmed. 

We provide free return and exchange services. The buyer is responsible for the returns or exchange shipping cost in situations where the seller is not liable for the shipping costs.  

In general, you should receive your order within 2-5 business days. You can track the location of the package by the tracking number in the shipping notification email. If you have not received an update on the location of the package, please contact our customer service online or send us a email at support@arteesol.com for help. 

Please take photos of the parcel and the product and get in contact with us. Our after sales team will process the information and once the details have been confirmed we will arrange to send out a new product where we will pay for the shipping costs. 

We aim to provide premium products that facilitate cyclists to enjoy their cycling. But in case of any unexpected quality or performance problem that happen within 1 year since the date of receipt, you can contact us by email support@arteesol.com . Rahhint provides a free-exchange policy. Please note our warranty does not cover the damage caused by inappropriate washing or normal wear and tear. 

Please contact us by email support@arteesol.com , our staff will process within 2-3 working days. Please return the product with pre-paid delivery cost for routine return process. We will check and decide whether to re-send a new product or repair it. We will reimburse the delivery cost.

It is recommended to be worn without underwear to reduce rubbing against the underwear.

Good quality cycling shorts can fit the body well, wearing underwear affects the fit, increases the possibility of friction with the skin, and also reduce the padding's shock absorption effect.

Cycling shorts' padding is designed to be on the skin, it can wick moisture, allow the skin to breathe freely, and keep it dry. While the underwear material is cotton in general with has good sweat absorption but poor perspiration ability, which would lead to bacteria; Moisture will increase skin rubbing and cause inflammation too.

The underwear edge will cause the inner thigh chafing easily in riding.

Rahhint chamois are made of high-density foam and does not contain gel padding. 

The cycling shorts are machine washable but we recommend that you handwash the chamois before putting into the washing machine. It’s also best to use a laundry bag to extend product life span. For more information read Care Instructions under support at the bottom of this page. 

They can be worn under a pair of jeans. 

Before washing, please turn the clothes inside out, keep all zippers closed, use a laundry bag, please wash with neutral detergent, avoid using fabric softener and bleach, avoid washing with light-coloured clothes. After washing, hang to dry and avoid prolonged contact with other light-coloured clothes when hanging and avoid sun exposure. 

To find the size that fits you best, refer to our Size Guide under Support at the bottom of this page.

Yes, the gloves work on touchscreen phones with screen protectors. 

When cycling in the rain it’s best to tuck the gloves under the sleeves of a waterproof jacket to prevent rain from running down the arms into the gloves.

The exterior of Rahhint winter gloves is designed with a water-resistant coating & TPU waterproof membrane within the interior is completely waterproof. Even though the surface may absorb rain and feel wet and heavy but the hands will remain dry.